Anytime we process an order for shipping, we automatically send tracking information to each customer via email to the email address submitted when you placed your order online. Sometimes this tracking information ends up in “junk” or “spam” folders. If the email did not come through and you would like tracking information on your shipment, please call or text us at 520-330-2686 or email us at ionicbalancer@aol.com and we’ll be happy to re-send the tracking information for your order.

If you do not provide us with an email address at the time of purchase, please call us and we’ll be happy to look up the tracking information for your shipment over the phone.