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What is your Return policy?

For all of our COMPLETE Systems:

Return Policy:  You can return the product within 30 days, for a refund, subject to a 20% restocking fee. Item must be unused, returned in original packaging, returned in same condition it was received. Buyer pays return shipping.

For Arrays, Plates, Accessories:

Return Policy:  You can return the product within 14 days, for a refund, subject to a 20% restocking fee. Item must be unused, returned in original packaging, returned in same condition it was received. Buyer pays return shipping.

Exception:  If you ordered the wrong plates/array or system and need an exchange, then the Return Fee will not apply as long as the product is unused and in same condition it was received. Buyer pays return shipping.

 

Do you offer dealer or affiliate programs?

We do not offer an affiliate program or a “referral” program, but we DO offer a dealer program. Our dealer program does not have any minimum sales or order quotas. Many of our dealers sell a few systems a year to help cover other expenses, but we do have dealers who sell our systems in their small businesses.

We can set up “drop shipping” for you so you do not need to warehouse systems.

To obtain a copy of our dealer application (with full terms). please request through email to:   ionicbalancer@aol.com for more information.

Where’s my order? How can I check status?

Anytime we process an order for shipping, we automatically send tracking information to each customer via email to the email address submitted when you placed your order online. Sometimes this tracking information ends up in “junk” or “spam” folders. If the email did not come through and you would like tracking information on your shipment, please call or text us at 520-330-2686 or email us at ionicbalancer@aol.com and we’ll be happy to re-send the tracking information for your order.

If you do not provide us with an email address at the time of purchase, please call us and we’ll be happy to look up the tracking information for your shipment over the phone.

I have a coupon – How do I use it?

Enter the coupon code into the “coupon or discount” box after you have added something to your shopping cart on ionicbalancer.com. Our coupons are released at regular intervals and sometimes, every couple months. Current coupon information and specials can be found on our Facebook page or under Promotions on the left side.

How do I place an order?

1) You can place an order online at any time through our “Products/Buy Now” page. You can use a Paypal account OR you can use a debit/credit card (select Guest at payment page, PayPal account not required)  to pay for your order.

2) You can call or text us Monday- Friday (9am-3pm PST) at:  520-330-2686

3) If you would like to pay for your order using PayPal, we can send an invoice to you directly through PayPal. Simply give us a call or send us an email to ionicbalancer@aol.com along with the items you would like to order and your PayPal email address.

How quickly can I expect my order to arrive?

We ship the majority of our orders through USPS Priority Mail Service. Generally, you can expect your order to arrive about 2-3 business days (within the US) after we receive your order. International orders are shipped via USPS Priority International Mail and can take 9-15 days to arrive, depending on the speed of the customs process, and how quickly we can process your order once payment is received. We try to ship all of our orders on the same day or next business day regardless of destination.
DUE TO COVID19 PANDEMIC, MANY COUNTRIES ARE EITHER SUSPENDED FOR SERVICE OR CANNOT GUARANTEE SERVICE LEVELS. FOR THIS REASON, SHIPMENTS OUTSIDE USA AND CANADA MY BE DELAYED BEYOND OUR CONTROL.

If you have specific questions about your shipment, please contact us at:  ionicbalancer@aol.com or call us at 520-330-2686. Please include your name (used for the purchase, credit card), an approximate purchase date and the product purchased in order to make it easier to find your order.

Do you ship to countries other than the US? Can I use your system in other countries?

Yes, we ship internationally to most countries. At this time, the website is not setup for international shipping other than to Canada, so you will need to contact us directly either via email (ionicbalancer@aol.com) or phone/text 520-330-2686 for a shipping quote.

This system was designed for the North American power grid, which operates on 110 volts. To use this system in a country outside of North America, please order the Compact Systems that works for 100-240V so you will not need a step-down power transformer/convertor. You will however need a plug end adapter for your connection plug.

Don’t know the voltage of your country’s power grid? You can find it listed at: Electricity Around the World. There are a handful of countries outside North America that also use 100-120 volts, such as Japan and Venezuela.

In most cases, shipping is approximately $69.95 to $79.95 depending upon location.